FAQs

Have questions or need help?

Since 2003, 123Loadboard.com™ continues to maintain the highest level of customer service while helping carriers, brokers and shippers excel in the trucking industry. By using the latest in cutting edge technologies, we strive to provide real-time information about loads and trucks.



My Account How do I cancel/suspend my membership?

Answer

WE ARE HERE TO HELP YOU
 
It's unfortunate that you are looking to cancel your account with us. Our service is payable monthly and does not require a contract. You are not locked in and may cancel at any time.
 
• Get the help you need
If there's anything we can help you with, or if you'd like to talk to us before you go, please e-mail our Customer Support Team.
  
• Need more time to evaluate our services
To extend your trial period, send us an e-mail or call us. Use this extra time to see why our load board is used by thousands everyday.
 
• Free online training
We offer personalized 1-on-1 training and YouTube Help Videos to show you the benefits of using our tools and features. E-mail us with a good time to call you or call us directly to setup a phone tutorial.
 
 
ABOUT YOUR MEMBERSHIP

• Free Company websites (design, hosting & emails)
 
*Only offered by 123Loadboard.com*

 
Did you know that by cancelling your account your website will also automatically close including any associated email accounts we created for you.
If you do not have a company website we can build it at no cost to you! Click here to get a FREE website for your company!
 


 

• FREE iPhone App
Easily search for loads from the road and much more from the palm of your hand. The FREE iPhone App is available on the Apple Store at https://itunes.apple.com/us/app/123loadboard/id827794122
 


>> Download iPhone App

Need more time to evaluate our services? Send us an e-mail and we'll be glad to extend your trial. We’re sure this extra time will show you why our loadboard was voted best freight matching website for your dollar.

 
HOW TO PROCEED?

To speak to a representative regarding extending your trial period, moving your next billing date, putting your account on hold or cancelling your account, please call 1-877-875-5301 (9am-5pm M-F EST).
 
To submit a formal cancellation request please follow the steps below:

Log into your account
Go to the
Help page (on the top menu)
Go to the
FAQs tab (on left menu)
Go to the 
My Account and click on How do I cancel or suspend my membership?
Complete and submit the online cancellation assistant form.
 
**The Cancellation Assistant highlights as a reminder to you, all the features that are included in your account and provides us with your constructive feedback in order to assist us into improving our services, as well as making your request formal.**
 
Upon submitting the cancellation assistant form...

a) You will be provided with a ticket number confirming your request;
b) Your account's automated billing will be immediately suspended;
c) Your billing details will be fully removed from our system upon the expiration date of your prepaid -or- in trial billing cycle; and
d) Your account will remain active until the end of your billing cycle.

 

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